Privacy Policy
1. Introduction
At iRise, we are committed to protecting your privacy and managing your personal information securely. This Privacy Policy outlines how we collect, use, disclose, and safeguard your details in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
2. Information We Collect
To provide our logistics, removal, and styling services, we may collect the following types of personal information:
Contact Details: Your name, email address, and phone number.
Service Information: Collection and delivery addresses, property details, and specific instructions for your deliveries or events.
Financial Details: Payment and billing information for services rendered.
Website Usage: Information collected through cookies, such as IP addresses and browsing behaviour on our website.
3. How We Use Your Information
We use your personal information to:
Provide, schedule, and manage our services including residential deliveries, property styling, and labour hire.
Communicate with you regarding quotes, bookings, and enquiries.
Process payments and issue invoices.
Improve our website functionality and customer service experience.
4. Disclosure of Personal Information
We do not sell your personal information. We may share your details with:
Our trusted staff and contractors strictly for the purpose of carrying out the booked services, such as providing drivers with your delivery address.
Third party service providers, like payment gateways or IT support, who are also bound by strict confidentiality and privacy obligations.
Law enforcement or regulatory bodies if required by Australian law.
5. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure digital storage and restricted access to our databases.
6. Access and Correction
You have the right to request access to the personal information we hold about you and to ask for corrections if you believe the information is inaccurate or out of date.
7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most current version will always be available on our website.
8. Contact Us
If you have any questions about this Privacy Policy or wish to make a privacy related complaint, please contact us at:
Email: [email protected]
Phone: +61 482 085 600
